Refund policy.

The promise

If PEARSPECTIVE isn't right for you, I'll give your money back. You have 30 days from the day you buy, and that comes on top of the 30-day free trial. No form, no questions, no argument.

How to ask

Email jp@joshpears.com from the address you bought with, and say you want a refund. I'll reply myself. If you can, tell me what didn't work; it helps, but it isn't required.

What you get back

• One payment ($799): the full $799.
• Payment plan ($69 a month): everything you've paid so far, and the plan stops. You won't be charged again. After 30 days you can still stop the plan yourself at any time, but payments already made aren't refunded, and you owe nothing for the months you didn't use.

I send the refund to the card you paid with. Your bank decides how long it takes to show up, usually a few business days.

What happens to the app

When a purchase is refunded, the license ends and the app goes back to read-only. Your data stays on your computer, and you can still open and read all of it.

After 30 days

After the refund window, I decide case by case. If something went wrong on my side, such as a bug I couldn't fix or a charge made by mistake, write to me and I'll make it right.

Charges you don't recognize

If you see a charge you didn't expect, write to me first. I can usually sort it out faster than your bank can.