Support.

Write to me

Email jp@joshpears.com. I'm one person and I read every message myself. If something broke, tell me what you clicked and what you expected, and a screenshot saves us both a round of questions.

Your license key

The key arrives by email right after you pay, from the address you bought with. Check spam if it isn't there. Can't find it? Write from that same address and I'll resend it.

Sync is part of the paid license; the free trial runs on one computer. To see the same leads and clients on both computers, open Settings → Sync computers on each and choose the same cloud folder. Passwords and keys stay on each computer, so enter them once on the second. One computer is the main one and sends scheduled mail and checks the inbox, so nothing goes out twice.

One key works on two of your computers. To move to a third, open Settings → License on the old one and choose Deactivate this computer. That frees the seat.

Mac says PEARSPECTIVE can't be opened

The Mac app isn't notarized by Apple yet, so macOS blocks it the first time. Open it once and let the warning appear, then go to System Settings → Privacy & Security, scroll down to Security, and click Open Anyway next to PEARSPECTIVE. Enter your password and open it again. On macOS 12 to 14 you can also right-click the app and choose Open. You only do this once. Notarizing is on my list.

Windows warns me about the installer

The Windows installer isn't code-signed yet, so SmartScreen may stop you the first time. Choose More info, then Run anyway. Signing is on my list.

Things that only work on a Mac

Apple Calendar sync and HEIC photos are Mac-only. Everything else behaves the same on both.

The app says the AI key isn't working

PEARSPECTIVE runs on your own AI account (Claude by default). Check that the key is pasted in under Settings → AI Assistance, that billing is turned on with the AI company, and that you haven't hit the monthly cap you set in the app.

Where your data lives

On your computer, in a local database. Keys and passwords sit in the system's secure store, and a backup copy goes to the folder you pick once a day. I can't see any of it, which also means I can't recover it for you; the backup folder is your safety net.

Refunds and billing

See the refund policy. It's 30 days after you buy, no form.

On the payment plan, you can cancel it yourself at any time: enter the email you paid with and Stripe sends you a sign-in link. Charges stop, you owe nothing more, and the app goes read-only.